FAQs

You can create an account by clicking the “Account” icon at the top of the website. Enter your email address and create a password to register. Creating an account allows you to track orders, manage addresses, and view order history.

No, you can checkout as a guest. However, creating an account makes it easier to track orders and manage your shipping details for future purchases.

You can subscribe to our newsletter by entering your email address in the newsletter section of the website. Subscribers receive updates about new collections, promotions, and exclusive offers.

You can contact our support team through the Contact Us page, email, or live chat available on the website during working hours.

We accept major credit and debit cards including Visa and Mastercard. All payments are processed securely through trusted payment gateways.

Cash on Delivery (COD) may be available in selected regions. Additional charges may apply depending on the delivery location.

Yes. All payments are processed through encrypted and PCI-DSS compliant payment gateways to ensure the highest level of security.

Payments may be declined due to incorrect card details, insufficient balance, or bank security restrictions. Please check your card details or contact your bank.

Browse the collection, select your desired product and size, then click “Add to Cart.” Once ready, proceed to checkout and complete the payment process.

After your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the courier website.

Orders can only be canceled before they are shipped. Please contact our support team immediately if you need to modify or cancel your order.

Each product page includes a size guide to help you select the right size. We recommend reviewing the size chart before placing your order.

Orders are typically delivered within 2–4 business days within the UAE after order confirmation.

If your order is delayed due to courier issues or high demand, our support team will notify you and assist you with updated delivery information.

All products are carefully packed in secure packaging to ensure they reach you in perfect condition.

Items can be returned if they are unused and in their original packaging. Please review the return policy page for detailed instructions.

You can submit a return request through the contact page or by contacting customer support.

Refunds are processed after the returned item has been inspected and approved.